Welcome to the ShoreTel 230 manual, your comprehensive guide to understanding and utilizing the ShoreTel 230 IP Phone. This manual covers essential features, setup, and troubleshooting.
Overview of the ShoreTel 230 IP Phone
The ShoreTel 230 IP Phone is a feature-rich communication device designed for seamless voice communication. It offers a user-friendly interface with a high-resolution graphical display, customizable keys, and advanced call management features. The phone supports essential functions like call handling, voice mail, and integration with ShoreTel Call Manager software. Its robust design and intuitive controls make it ideal for both office and remote work environments, ensuring efficient and professional communication experiences.
Key Features and Benefits
The ShoreTel 230 IP Phone offers a high-resolution graphical display, customizable keys, and advanced call management features. It supports integration with ShoreTel Call Manager software for enhanced functionality. The phone includes features like call parking, conferencing, and voice mail management, ensuring efficient communication. Its customizable keys allow for personalized shortcuts, improving productivity. The device is designed to provide a seamless and professional communication experience, making it an ideal choice for businesses seeking reliable and feature-rich telephony solutions.
Making Calls with ShoreTel 230
Making calls is straightforward: dial internal extensions directly or use ‘9’ for external calls. The call key flashes green for incoming calls, simplifying call management.
Placing Internal Calls
Placing internal calls on the ShoreTel 230 is simple and efficient. Lift the handset and dial the 4-digit extension of the desired party. The phone supports direct dialing within the organization. For hands-free communication, use the speakerphone. The call key flashes green for incoming calls, allowing easy call management. If multiple calls are received, use the call appearance buttons to switch between calls or place them on hold. This feature ensures seamless internal communication.
- Dial the 4-digit extension for internal calls.
- Use the handset or speakerphone for hands-free communication.
- Manage multiple calls with call appearance buttons.
Placing External Calls
To place an external call on the ShoreTel 230, lift the handset and dial “9” followed by the full phone number. Use the speakerphone for hands-free communication. The phone supports multiple call handling, allowing you to place calls on hold or switch between calls using the call appearance buttons. This feature streamlines communication with external parties seamlessly.
- Dial “9” before the external number.
- Use the speakerphone for hands-free calls.
- Manage multiple external calls with call appearance buttons.
Using the Intercom Feature
The ShoreTel 230 IP Phone supports an intercom feature for instant communication with other extensions. To use it, dial the intercom star code followed by the desired extension. The recipient’s phone will automatically answer via speakerphone, enabling quick and efficient communication. This feature is ideal for seamless team collaboration without requiring manual call acceptance.
- Dial the intercom star code (e.g., * code).
- Enter the target extension number.
- Communicate hands-free via speakerphone.
Managing Calls
The ShoreTel 230 allows efficient call management, enabling users to handle multiple calls with ease. Use call appearance buttons to place calls on hold or switch between them.
Handling Multiple Calls
The ShoreTel 230 simplifies managing multiple calls. When a second call arrives, press the blinking call appearance button to answer, placing the current call on hold. Use the Personal Call Manager for additional calls, easily switching between or holding calls as needed. This feature enhances productivity, allowing seamless handling of multiple conversations without missing important connections.
Transferring Calls
To transfer a call on the ShoreTel 230, press the Transfer soft key during an active call. Dial the extension or external number and confirm the transfer. For internal transfers, enter the 4-digit extension. For external calls, dial 9 followed by the number. The call will be transferred seamlessly, ensuring efficient communication management. This feature streamlines call handling and enhances productivity.
Conferencing and Call Parking
The ShoreTel 230 supports seamless conferencing and call parking. To initiate a conference, press the Conference key, add participants, and merge calls. Call Parking allows placing a call on hold in a designated parking slot. Use the Park soft key to park a call, then retrieve it using the retrieval code. These features enhance collaboration and call management, ensuring efficient communication workflows. The ShoreTel Call Manager software provides visual controls for managing these functions effectively.
Using ShoreTel Call Manager Software
The ShoreTel Call Manager software offers a visual interface for managing calls and voice mail directly from your computer, integrating seamlessly with your ShoreTel 230 phone.
Features and Integration
The ShoreTel Call Manager software provides a range of advanced features, including call management, voice mail integration, and directory access. It offers a visual interface for handling calls, viewing call history, and setting up conferencing. The software seamlessly integrates with the ShoreTel 230 phone, allowing users to manage communications directly from their computer. Key features include real-time presence indicators, call transfer, and advanced call routing options.
Advanced Call Management
The ShoreTel Call Manager software offers advanced features for managing multiple calls, including call conferencing, parking, and transfer options. Users can efficiently handle several calls simultaneously, with the ability to place calls on hold or resume them. Additionally, the Personal Call Manager allows for customizing call handling rules, ensuring calls are routed according to user preferences. These tools enhance productivity and streamline communication workflows effectively.
Setting Up and Accessing Voice Mail
Configure your voice mail by following the setup guide, ensuring notifications and greetings are customized. Access messages via the phone or Call Manager for efficient management.
Configuring Voice Mail
To configure voice mail on your ShoreTel 230, press the voice mail key or dial the voice mail access code. Follow the prompts to set up your PIN, record a greeting, and customize notification preferences. Ensure your mailbox is properly initialized to receive and store messages. Access your voice mail inbox directly from the phone or via the ShoreTel Call Manager for advanced management options.
Accessing and Managing Messages
To access and manage messages on your ShoreTel 230, press the voice mail key or dial the voice mail access code. Log in with your PIN to retrieve messages. Use the navigation keys to play, delete, or save messages. Messages can also be forwarded to other extensions or email. Utilize the ShoreTel Call Manager to access advanced message management features, such as message deletion, forwarding, and notification settings, ensuring efficient communication.
Customizing Your ShoreTel 230
Customize your ShoreTel 230 by adjusting display settings, ringtones, and security preferences. Personalize productivity with features like speed dial, custom keys, and call handling options.
Configuring Custom Keys
The ShoreTel 230 allows you to customize keys for enhanced productivity. Configure keys as speed dial, call appearances, or monitored extensions. Use the green LED indicators for quick identification. Access the user guide for detailed steps to program keys according to your preferences, ensuring efficient call management and personalized workflow.
Personalizing Audio Settings
Personalize your ShoreTel 230’s audio settings for optimal call quality. Adjust volume levels, including ringer and handset, to suit your environment. Customize ringtone options for distinct alerts. Enhance voice clarity with equalizer settings to improve call audio. Ensure headset compatibility by balancing speaker and microphone levels for clear communication. Use the phone’s menu to access and save these preferences, ensuring a tailored audio experience.
Troubleshooting Common Issues
Troubleshoot Common Issues
Troubleshoot common ShoreTel 230 issues, such as connection problems and audio quality concerns. Check network connections, restart the phone, and use diagnostic tools for resolution.
Resolving Connection Problems
Troubleshoot ShoreTel 230 connection issues by checking network cables, ensuring proper power supply, and verifying IP configurations. Restart the phone and review settings. If problems persist, consult diagnostic tools or contact IT support for assistance.
Addressing Audio Quality Concerns
Ensure optimal audio quality by checking volume settings, network connections, and physical cable links. Test with a different headset or speakerphone. Restart the phone to reset audio configurations. For persistent issues, verify firmware updates or consult the ShoreTel 230 user guide for advanced troubleshooting steps to resolve distorted or poor sound quality.
Security and Maintenance
Ensure your ShoreTel 230 IP Phone is secure by using strong passwords and regular firmware updates. Maintain optimal performance by cleaning the device and checking network connections regularly.
Best Practices for Security
Protect your ShoreTel 230 IP Phone by using strong, unique passwords and enabling secure authentication. Regularly update firmware to patch vulnerabilities. Restrict access to administrative features and ensure physical security of the device. Use encrypted connections for remote setups and monitor for unauthorized access. Maintain network security configurations and back up settings periodically. Follow manufacturer guidelines to safeguard sensitive data and ensure compliance with organizational security policies.
Updating Firmware and Software
Regularly update your ShoreTel 230’s firmware and software to ensure optimal performance and security. Check the ShoreTel Director or Call Manager for updates. Follow Mitel’s guidelines for installation. Back up configurations before updating. Use the phone’s admin interface to verify firmware versions. Ensure network stability during updates to avoid interruptions. Refer to the user guide for detailed steps and compatibility checks to maintain system integrity and functionality.
Understanding the Phone Display
The ShoreTel 230’s display shows your name, extension, call handling mode, and active calls. It also provides real-time updates on call status, duration, and voice mail notifications.
Reading the LCD Screen
The ShoreTel 230’s LCD screen displays essential information, including your name, extension, and call handling mode. It shows active calls, monitored extensions, and voice mail notifications. The screen also provides real-time updates on call status, duration, and caller details. Icons indicate call type, such as an incoming call or intercom. Use the navigation keys to scroll through menus and access additional features, ensuring efficient communication management.
Navigating Menus and Options
The ShoreTel 230’s intuitive menu system is accessed using directional keys and customizable soft keys. Users can scroll through options to manage calls, access settings, and utilize advanced features. The interface provides clear visual feedback, making it easy to adjust configurations and handle communications efficiently.
Accessories and Compatibility
Explore compatible accessories for the ShoreTel 230, including recommended headsets and hardware, ensuring optimal performance and integration with your phone system.
Recommended Headsets and Accessories
Enhance your ShoreTel 230 experience with compatible headsets and accessories. Use supported headsets by connecting them to the headset jack for clear audio. Ensure noise cancellation and call control features. For wireless options, choose headsets supporting DHSG/EHS standards. Explore recommended brands like Plantronics (Poly) or Jabra for optimal performance. Always check ShoreTel’s compatibility list for verified accessories to maintain functionality and ensure seamless integration with your IP phone system.
Ensuring Hardware Compatibility
To ensure optimal performance, verify that all hardware components are compatible with your ShoreTel 230 IP Phone. Check Ethernet ports, Power over Ethernet (PoE) support, and headset jacks. Use ShoreTel’s compatibility list to confirm third-party device compatibility. Regularly update firmware to maintain performance and security. Test all accessories before deployment to ensure seamless integration and avoid connectivity issues. This ensures your ShoreTel 230 operates efficiently within your network environment.